How we helped YOA Insurance create a complete customer, broker and admin system.

We were commissioned to deliver a full customer broker and internal management system for the African insurance market in Oil & Gas.

YOA Insurance needed a system where it could manage the customer journey from the point of creating a lead, to the final offer.

We provided a system which added focus to the insurance process and helped it work stronger.

Business outcomes

  • Increased productivity of the insurance brokers
  • Streamlined the customer journey
  • Time reduced by 57% to process to leads & opportunities
  • Automated processes introduced for both internal & external communications
  • Customer private are to manage quotes, policies and claims
  • Internal system for insurance agents to manage clients and policies
  • SMS Portal
  • Telesales Portal
  • Payment gateway and financial reporting


More than 70 insurers
have joined the system


Hundred’s of customers actively
being worked with now


Thousand’s of policies successfully issued

A quick glance at YOA


Delivering ROI for clients worldwide