Boosting software performance, engagement and digital asset management

Enhancing the UX and functionality of Wells Fargo’s content management system

The requirement

Wells Fargo, a leading financial services company offering a wide range of products, sought to improve its internal knowledge sharing platform. The company’s knowledge centre, a web-based content management system, houses a vast collection of reports and digital assets.

To empower employees and enhance collaboration, Wells Fargo recognised the need to modernise the platform’s capabilities.

The project at-a-glance

Enterprise-level document management system for large media files
Strategic partnership with Nunwood Consultancy
System design, build, integration, maintenance, analysis and optimisation project
Project priorities included uplift in user engagement and knowledge sharing

Our solution

Partnering with Nunwood Consultancy, we enhanced Wells Fargo’s digital asset management software to improve user experience and efficiency. Our system design, build, and integration expertise led to a revamped platform with improved search functionality – through keywords, tags, tag clouds and ‘sort’ filters, as well as predictive and recommended search options, custom content updates, and enhanced user profiles. We also implemented third-party integrations with Active Directory, SharePoint, and Outlook.

Our commitment to ongoing maintenance, performance analysis, and optimisation guarantees that Wells Fargo’s content management system operates at peak efficiency, minimising downtime, enhancing user experience, and supporting the company’s evolving business needs.

The results

To enhance the Knowledge Centre’s value as an insights-driven platform, we implemented tracking for document searches and views. This data provides valuable insights into user behaviour and content consumption patterns.

Additionally, our system performance analysis revealed a 30% increase in search speed and a rise in the number of documents accessed per month. These improvements have contributed to increased visibility and informed decision-making within the business.

30% increase

In search speed.

A boost

In documents accessed.