Covid Oximetry at Home

• Rapid national rollout: Delivered a critical health service in 3 months to support early clinical intervention and reduce hospital pressure.
• Specialist research and design: Conducted rapid user research and end-to-end service mapping to ensure safe, inclusive remote monitoring.
• GDS and NHS compliance: Aligned all UX architecture with the UK Government Service Manual and NHS service frameworks.
• Multi-supplier collaboration: Orchestrated coherent user journeys across a complex ecosystem of parallel delivery partners.
• Mission-critical impact: Created a trusted, award-winning service that enabled early detection of patient deterioration at scale.

IDS Group embedded into the programme as a specialist delivery partner, contributing across three core disciplines:

User Research

• Rapid research to understand patient, clinician and operational needs
• Validation of usability and comprehension for remote home monitoring
• Inclusive research aligned to NHS standards

Service Design

• End-to-end service mapping across patients, clinicians and support services
• Identification of risks, dependencies and experience gaps
• Alignment of digital services with real-world clinical workflows

UX Architecture

• Clear, consistent and scalable user journeys
• Coherence across experiences delivered by multiple suppliers
• Support for a nationally deployable service model

Standards & Governance

All research and design activity followed:

• NHS service frameworks
• The UK Government Service Manual
• Government accessibility and service design guidelines

This ensured the service met required standards for safety, usability and compliance under accelerated delivery timelines.

Collaboration

IDS Group worked closely with NHS Digital teams and delivery partners throughout the engagement.

The programme was led by Alison Ward, Programme Director at NHS Digital, who praised the IDS Group team for their commitment, pace and collaborative approach during delivery.