User-centric, outcome-driven platform for Vodafone RIO

Digital asset management software benefits from increased performance, security and UX.

The requirement

Vodafone RIO is a web-based data sharing platform designed to enhance employee engagement and facilitate access to critical documents. Recognising the importance of both user experience and security, Vodafone partnered with IDS to strengthen the platform’s capabilities.

By leveraging IDS’s technical expertise, Vodafone aimed to create a more intuitive and secure data sharing environment for its employees.

The project at-a-glance

Strategic technical partner alongside Nunwood Consultancy
Integration of global enterprise systems
Development of cloud based data sharing centre
Brief covered design, usability and technical performance
Maintenance and optimisation contract

Our solution

We believe that technology should serve its users, not the other way around. Our approach to this Vodafone project was rooted in a deep understanding of user needs and a commitment to delivering tangible outcomes.

To create a user-centric, outcome-driven solution – we conducted a comprehensive evaluation of Vodafone’s knowledge sharing platform, encompassing:

User experience analysis: We assessed the platform’s current design, usability, and staff engagement levels.
Technical audit: We evaluated the underlying functionality, security resilience, and performance of the system.

By focusing on the areas below, we were able to deliver a solution that not only met Vodafone’s requirements but also exceeded their expectations.

Through this in-depth analysis, we identified opportunities to

Enhance user experience

Improve the platform’s usability, accessibility, and overall satisfaction for users.

Optimise performance

Increase the platform’s speed and efficiency.

Strengthen security

Enhance the platform’s security measures to protect sensitive data.

Tailor functionality

Develop new features or enhancements that align with specific user needs and business objectives.

The results

Our work on Vodafone RIO transformed the platform into a more intuitive and efficient digital asset management tool. We modernised the design, enhanced search functionality, expanded content capabilities, and improved analytics to better evaluate user engagement.

These improvements have empowered Vodafone colleagues to work more efficiently and effectively.