Developing an award-winning insurance customer engagement platform
Delivering a smooth customer journey from sales and renewals to claims
The requirement
Taking an innovative technology approach, we initially carried out a full audit of the existing software and systems, before redesigning a wholly original and highly configurable application to fit the business needs based upon multiple partner specifications. Working in partnership with ManageMy, our knowledge and research of the market was used to create a user-focused platform that allowed for true customisation of ManageMy’s software as a service (SaaS) offering.
Scoping out the initial requirements to support the customers’ multi-faceted requirements — whilst maintaining an intuitive user functionality — remained a key factor in the development of the project.
The project at-a-glance
- Long term technical partner to ManageMy
- Creation of an innovative white labelled insurance customer engagement platform
- Multichannel platform enables swift digitisation of customer journeys and product deployment
- 50,000+ hours of design and development
- Scalable ecosystem platform allowing for rapid future development
Our solution
Using cutting-edge technology, IDS and ManageMy were able to streamline the internal processes and reduce administrative hours tied into manually updating and customising programmes for each individual client. A new vastly adaptive software offering now allows for future upscaling and expansion into further international territories.
The ManageMy team is now active in the market, deploying the upgraded digital platform across multiple clients with the confidence of delivering a secure, cloud-based back-up. A full API suite with simple integrations align easily with existing applications and processes, with speedy, flexible branding capabilities — enabling them to compete against the market leaders and outperform their peers.
The 2.0 platform has allowed for greater flexibility on the overall project budget, creating a variable cost base for the longer-term development plans and transfer of resource as required to ensure that budgets remain on track.
Since commencing the strategic partnership in April 2018, IDS remains an invested technical partner as part of its accelerator programme.
The results
Using cutting-edge technology, IDS and ManageMy were able to streamline the internal processes and reduce administrative hours tied into manually updating and customising programmes for each individual client. A new vastly adaptive software offering now allows for future upscaling and expansion into further international territories.
ManageMy deploys the upgraded digital platform across multiple clients with the confidence of delivering a secure, cloud-based back-up. A full API suite with simple integrations align easily with existing applications and processes, with speedy, flexible branding capabilities — enabling them to compete against the market leaders and outperform their peers.
The 2.0 platform has allowed for greater flexibility on the overall project budget, creating a variable cost base for the longer-term development plans and transfer of resource as required to ensure that budgets remain on track.
Since commencing the strategic partnership in April 2018, IDS remains an invested technical partner as part of its accelerator programme.
Our experience of working with IDS has been a wholly positive one. They have demonstrated a thorough understanding of our business and clients’ requirements, and given us the confidence of being adept in delivering at every stage of the project.
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