Instant video innovation technology utlising webRTC
The requirement
SaaS entrepreneur Tim Mercer wanted to create a simple, secure video calling solution. He turned to IDS for help developing a platform that would allow people to easily make video calls, especially in the healthcare sector. Familiar with the resource and financial pressures burdening the healthcare sector, a key proposition for the video calling solution was the ability to facilitate confidential calls between patient and their trusted healthcare professional, for free.
He wanted an effortlessly simple product, that would power secure, encrypted and recordable video calls with utmost ease, anywhere, on any device.
The project at-a-glance
- WebRTC-powered instant video activated by SMS
- Enables encrypted, recordable video calls on any device
- Designed to facilitate inclusive video comms irrespective of digital literacy
- Tech stack: WebRTC, ASP.NET Core 2.2, Kurento, OpenVidu
- IDS appointed as invested technical partner
- Multiple use cases realised, particularly in healthcare sector
The solution
Working in close collaboration with Tim Mercer, IDS designed and built the cloud-based instant video solution – Gaze – underpinned by WebRTC technology.
The USP is the ability to initiate a secure video call with a simple click, without the need for any app downloads or registration process. The innovation has received interest across regulated sectors including healthcare and finance.
The results
Gaze is a secure, user-friendly video calling platform designed for regulated organisations. Features include encrypted call storage and multi-tenancy. With business-grade functionality, designed with UX simplicity and underpinned by media-rich features, the platform includes the ability to securely store recorded calls in an encrypted vault for audit purposes.
Free for end users, it’s used by businesses like GP surgeries and powers innovations like TeleDoc. The technology is procured by a ‘tenant’ who invests in a licence to utilise the system.
What began as a concept inspired by my mother who’d struggled to travel to a physical GP appointment, soon gathered pace thanks to the technical proficiency and passion of the IDS team. Via their technology acceleration programme, they quickly brought the vision to life, delivering not just the instant video platform itself, but the secure architecture to evolve and integrate the product as market opportunities arose. As an invested resource, their expertise and contacts – not least within the healthcare sector – have also proven invaluable in taking the product from prototype, to pilot project, to fully functioning solution.
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